Contact us
Contact us
FAQ
Below are some common questions:
Yes, this answer depends on where the order is being shipped to.
-For shipping to Canada:
Shipping to Canada via Purolator Ground: $12 CAD per order
In-stock items are typically delivered within 7-9 business days
Orders you place with us online are shipped at the rate of $12 per order for Purolator Ground or $16 per order for Purolator Express service.
Taxes (GST/HST/PST) are calculated at checkout on the total of product cost plus shipping times the tax rate of the province to which your order is being delivered.
All orders are subject to credit card authorization and verification. You will receive an email confirmation once your order has shipped.
Due to certain regulations, not all products visible on the website are available for purchase in Canada. Please refer to individual products for restrictions.
All items in stock are typically delivered within 7-9 business days when shipped via Purolator Ground or within 3-5 business days when shipped via Purolator Express. Please allow up to 14 business days for shipments to remote locations. (A "business day" is Monday through Friday, not including holidays in Canada or the U.S.).
-For shipping to other international locations:
Shipping costs vary by package and destination. Most items will be delivered within 4-14 business days after your order is received. You will be able to view a more specific shipping timeline during the checkout process. Unfortunately, we cannot ship to P.O. boxes.
This answer depends on where the order is being shipped to.
For U.S. orders:
- American Express
- Discover
- MasterCard
- Visa
- JCB
- Debit cards bearing the Visa or MasterCard logo
- Apple Pay (mobile devices)
- Award Cards
For Canadian orders:
- American Express
- Discover
- MasterCard
- Visa
- JCB
For international orders:
- Alipay (in the following currency: CNY)
- American Express (in the following currencies: AUD, BHD, GBP, CNY, CZK, DKK, EUR, HKD, HUF, IDR, ILS, JPY, KWD, LVL, LTL, MVR, NZD, NOK, OMR, PHP, PKR, PLN, QAR, RUB, SAR, SGD, ZAR, KRW, LKR, SEK, CHF, TWD, THB, TRY, AED, USD)
iDEAL (in the following currency: EUR and with a billing address in the Netherlands) - MasterCard
- PayPal (in the following currencies: AUD, BRL, GBP, CZK, DKK, EUR, HKD, HUF, ILS, JPY, MXN, NZD, NOK, PLN, SGD, SEK, CHF, TWD, THB, USD)
QIWI (in the following currency: RUB) - SOFORT Banking (in the following currency: EUR and with a billing address in Austria, Belgium, or Germany, and for orders in Swiss francs with a billing address in Switzerland)
- UnionPay Online Payment (in the following currencies: GBP, CNY, EUR, HKD, IDR, JPY, PHP, SGD, TWD, THB, USD)
- Visa
For your convenience, your credit card information will be stored in your thelimelifeco.com account. For more information, see our Privacy Policy For added security, your billing address at thelimelifeco.com must exactly match the address on file at your credit card company.
For Shipping Information, click here
To confirm if your order is confirmed, check for an order confirmation email sent to the email address you provided during checkout. This email will typically include your order details, such as the items purchased and the total cost. If you don't see the email in your inbox, it's a good idea to check your spam or junk mail folder. For further assistance, you might want to contact our customer service directly.
If you need to change your shipping address after placing an order, please get in touch with customer service as soon as possible. You can do this by providing your order number and the new shipping details. We'll do our best to accommodate your request if your order hasn't been shipped yet. However, if the order is already on its way, changing the address might not be possible. For more detailed assistance, feel free to contact customer service.
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